Learn How To Switch Student Loan Servicers – Step By Step Guide

Student loan servicers are companies responsible for managing and collecting payments on student loans. These services play a significant role in borrowers’ experiences by providing information about repayment options, assisting with paperwork, and helping resolve any issues. Finding a good student loan servicer is essential for successfully managing your loans and avoiding unnecessary stress.

Unfortunately, not all student loan servicers are created equal, and some may not provide the level of service or support that borrowers need. This can lead to frustration, confusion, and even missed payments, seriously affecting borrowers’ credit scores and financial stability.

Therefore, it’s crucial to take the time to research and compare different student loan servicers to find one that meets your needs and provides the level of service you deserve. This article will discuss how to switch student loan servicers, including steps to take, potential roadblocks to watch out for, and tips for working with your new servicer. By the end of this article, you’ll have the knowledge and tools to make an informed decision about switching student loan servicers and managing your loans effectively.

Reasons to Switch Student Loan Servicers

How To Switch Student Loan Servicers

There are several reasons why borrowers may consider switching their student loan servicers. One common reason is poor customer service, which can lead to frustration when attempting to resolve issues related to loan payments or repayment plans. In fact, a recent survey of student loan borrowers found that only 49% reported feeling satisfied with their servicer’s level of customer service.

Another reason why borrowers may switch student loan servicers is high fees. Some services charge fees for processing payments or offering certain services, which can add up over time and increase the cost of borrowing. According to a report by the Consumer Financial Protection Bureau (CFPB), over 60% of borrowers who complained about their loan servicers cited fees-related problems.

In addition to these issues, borrowers may switch servicers if they encounter difficulties with loan forgiveness programs or become dissatisfied with the overall level of support provided by their current servicer.

It’s worth noting that changing student loan servicers can be a complex process, and it’s important to carefully consider your options before deciding. However, suppose you’re experiencing any of the abovementioned issues or have other concerns about your current servicer. In that case, it may be worth exploring other options to find a better fit for your needs.

Researching Potential Student Loan Servicers

How To Switch Student Loan Servicers

When researching potential student loan servicers, it’s important to take the time to explore your options and find a company that aligns with your needs and preferences. Here are some tips for researching new student loan servicers:

  1. Check online reviews: Websites such as Yelp, Google Reviews, and the Consumer Financial Protection Bureau (CFPB) can provide valuable insight into the experiences of other borrowers with different loan servicers. Read through both positive and negative reviews to get a balanced understanding of each servicer.
  2. Ask for recommendations: Talk to friends or family members who have gone through the process of switching student loan servicers. They can provide personal recommendations based on their own experiences.
  3. Research the company’s history: Check with the Better Business Bureau to see if any complaints or issues are reported against the servicer you’re considering. This can give you an idea of how responsive they are to customer concerns.
  4. Look for transparency: A good student loan servicer should be transparent about fees, policies, and services. Be wary of companies that don’t provide clear information or try to pressure you into signing up for services you don’t need.
  5. Compare rates and terms: Take the time to compare interest rates, repayment plans, and other service terms. Use resources such as the Department of Education’s Federal Student Aid website to compare different lenders side-by-side.
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By following these tips, you can thoroughly research potential student loan servicers and decide which one is right for you. Remember, taking the time to do your research now can save you a lot of headaches down the line.

How to Compare Student Loan Servicers

How To Switch Student Loan Servicers

Once you have a list of potential student loan servicers, comparing them based on several key factors is important. Here are some factors to consider when comparing different student loan servicers:

  1. Interest Rates: The interest rate is the percentage of the loan amount you’ll pay in addition to the principal over time. Compare interest rates different student loan servicers offer to see which offers the lowest rates.
  2. Repayment Plans: Student loan servicers offer various repayment plans, including Standard, Graduated, Income-Driven Repayment (IDR), and Deferred repayment plans. Consider the best plan for your financial situation and how much flexibility you need regarding monthly payments.
  3. Customer Service Ratings: Check customer service ratings for each potential student loan servicer you’re considering. Review reviews left by borrowers to see what they say about their experiences with the company.
  4. Fees: Some student loan servicers impose fees for certain services, such as processing payments or offering deferment or forbearance. Be sure to check if the servicer charges any additional fees and how much they charge for each fee.
  5. Loan Forgiveness Programs: Some student loan servicers may offer loan forgiveness programs or other forms of debt relief. If this interests you, make sure to check what options are available with each servicer.
  6. Resources and Assistance: Good student loan servicers offer resources and assistance to help borrowers manage their loans effectively. For example, they may offer online account management tools, educational resources, or personalized support from an assigned agent.

Resources like the Department of Education’s Federal Student Aid website can compare different loan servicers based on these key factors. Private websites such as NerdWallet and LendEDU can also help you compare student loan servicers. By comparing loan servicers based on these factors, you can determine which will provide the best service and value for your needs.

Steps to Switching Student Loan Servicers

How To Switch Student Loan Servicers

Switching student loan servicers can be a complex process, but following these steps can ensure a smooth transition:

  1. Research new student loan servicers: As discussed earlier, research potential new student loan servicers to find the one that best fits your needs.
  2. Contact your current servicer: Let your current loan servicer know that you plan to switch and ask what steps you need to take to make the transition. They may ask for documentation or other information to facilitate the transfer.
  3. Submit an application with your new servicer: Start switching student loan servicers by submitting an application with your new loan servicer. This may include providing personal information, such as your name, address, Social Security number, and employment status.
  4. Sign any required documentation: Your new loan servicer may require you to sign documents such as a promissory note or repayment agreement. Read through each document carefully and ask any questions you have before signing.
  5. Wait for processing: After submitting your application and any necessary documentation, your new loan servicer will process your request. This may take several weeks or even months, depending on the complexity of your situation.
  6. Continue making payments: Until the switch is complete, continue making payments to your current loan servicer. Please do so to avoid late fees or other penalties.
  7. Confirm the switch: Once your new loan servicer confirms that the switch is complete, confirm that your payment information has been updated and that you can access your account.
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Following each step carefully is important to ensure a smooth transition between student loan servicers. Keep track of all documentation and correspondence throughout the process. Don’t hesitate to contact your new loan servicer with questions or concerns. Doing so can avoid unnecessary delays or complications during the switch.

Potential Roadblocks When Switching Student Loan Servicers

While switching student loan servicers can be a straightforward process, there are some common roadblocks that borrowers may need help with. Here are some challenges to watch out for when switching student loan servicers:

  1. Confusion over paperwork: Switching student loan servicers often involves filling out several forms and providing additional documentation. This can be confusing or overwhelming, particularly if you need to familiarize yourself with the process.
  2. Unexpected fees: Depending on your current loan servicer and the one you’re switching to, you may encounter unexpected fees or charges during the transfer process. Read through all documents carefully and ask questions if anything needs clarification.
  3. Delays in processing: The switch from one student loan servicer to another can take several weeks or even months to complete. Delays can be frustrating, particularly if they result in missed payments or other issues.

To navigate these challenges successfully, consider taking the following steps:

  1. Seek expert advice: If you need more support or clarification, seek advice from experts in student loan servicing. You can contact the Department of Education’s Federal Student Aid Information Center or your new loan servicer directly for assistance.
  2. Educate yourself: Take the time to educate yourself about the student loan servicing process and what to expect when switching between services. This can help you avoid confusion or misunderstandings and make the transition smoother.
  3. Stay organized: Keep track of all paperwork, correspondence, and payments related to your student loans. This can help you stay on top of deadlines and ensure you get all important information.

Switching student loan servicers can be challenging, but the right preparation and support can also be a positive step towards managing your loans more effectively. By staying informed, seeking expert advice, and keeping organized, you can navigate the process successfully and achieve your financial goals.

Tips for Working with Your New Student Loan Servicer

How To Switch Student Loan Servicers

Developing a positive working relationship with your new student loan servicer is essential for successfully managing your loans and avoiding future issues. Here are some tips for working effectively with your new student loan servicer:

  1. Keep accurate records: Keep accurate records of all payments, correspondence, and other important information related to your student loans. This can help you stay organized and avoid any misunderstandings or discrepancies.
  2. Stay in touch regularly: Regular communication with your loan servicer can help you stay up-to-date on changes to your account and ensure that you’re meeting all of your obligations as a borrower.
  3. Be proactive: If you anticipate any issues with making payments or adhering to the terms of your loan agreement, reach out to your loan servicer as soon as possible. They can help you develop a payment plan or offer other assistance.
  4. Maintain good credit: Paying your loans on time and maintaining good credit can help you build a positive relationship with your loan servicer and avoid future issues. Monitor your credit score regularly and address any issues as they arise.
  5. Consider enrolling in automatic payments: Automatic payments can make it easier to keep up with your loan payments and ensure you don’t miss any deadlines. Check with your loan servicer to see if they offer automatic payment options.
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By following these tips, you can develop a positive working relationship with your new student loan servicer and ensure you’re effectively managing your loans. Open communication and good credit are key to avoiding future issues and achieving your financial goals.

Resources for Student Loan Borrowers

How To Switch Student Loan Servicers

Here are some helpful resources for student loan borrowers:

  1. Federal Student Aid: The Department of Education’s website provides information on federal student loans, repayment plans, and loan consolidation.
  2. Student Loan Hero: This website offers a variety of tools and resources to help borrowers manage their student loans, including loan repayment calculators and personalized advice from experts.
  3. NerdWallet: NerdWallet reviews and compares different student loan servicers and lenders and provides information on refinancing and other debt-relief options.
  4. The Institute of Student Loan Advisors (TISLA): TISLA is a nonprofit organization that provides free advice and resources to student loan borrowers. They offer webinars, one-on-one counselling, and other services to help borrowers better understand their options and make informed decisions.
  5. Your loan servicer: Your loan servicer is also an important resource for information on managing your loans effectively. Contact them directly with any questions or concerns you have about your account.

Remember, the key to managing your student loans effectively is staying informed and being proactive about seeking resources and assistance when needed. By taking advantage of these resources and staying organized and communicative, you can successfully navigate the world of student loan servicing and achieve your financial goals.


In summary, finding a good student loan servicer is essential to managing your loans effectively. Poor customer service, high fees, and other issues can make it difficult to stay on top of your payments and achieve your financial goals.

To find a good student loan servicer, it’s important to research potential options carefully, compare them based on key factors such as interest rates and repayment plans, and be prepared to navigate any challenges that may arise during the transition.

Once you’ve found a new student loan servicer, developing a positive working relationship with them is important by staying organized, communicating regularly, and maintaining good credit.

If you’re unhappy with your current student loan servicer or want to explore other options, don’t hesitate to take action. By following the steps outlined in this article and taking advantage of your available resources, you can successfully manage your loans and achieve your financial goals.

Author Profile

Leif Andersen
Leif Andersen
Hello, my name is Josh, and I'm interested in many things related to money, loans, and brokers. I write for various publications regarding finance topics. Thank you for reading my articles.